Service user feedback

Here's what our users have to say (taken from our twice-yearly questionnaire):

  • 'Very caring, conscientious and trustworthy and they treat service users with respect.'
  • ' Carers couldn't be more helpful.'
  • 'Very well looked after by the care team. The Family are completely satisfied and happy with the care received I wouldn't hesitate to recommend the service to others.'
  • 'The girls are lovely friendly people and they can't do enough to make me feel glad that they come to me.'
  • 'Carers have a very good attitude!'
  • 'Lovely staff always pleasant- always polite and someone is always available to talk to when needed. They are always kind and have good time keeping.'
  • 'Very good care plan review meeting.'
  • 'The carers are very good.'
  • 'Without the carers I would be in 24 hour care, very excellent care from homecare.'
  • 'I am very happy with all you do for me -nearly always on time.'
  • 'My care worker comes at a time that suits me and my routine.'
  • 'I am happy with the continuity of care workers.'
  • 'My care workers stay for the amount of time they are supposed to, unless I tell them to leave.'
  • 'My care workers do things the way I like them to be done and offer me choices.'
  • 'My care workers are caring and treat me with kindness and compassion.'
  • 'My care workers treat me with dignity and respect.'
  • 'My care workers listen to me and take my views into account.'
  • 'The service I receive helps me to improve my quality of life.'
  • 'The service helps me to be involved in my local community.'
  • 'I feel comfortable and safe with my care staff.'
  • 'Someone asks me when changes have to be made to my service.'
  • 'My care service is flexible and I am able to use it in a way that suits me.'
  • 'I felt involved in the planning of my care service.'
  • 'I would recommend my provider to other people who require care.'
  • "They have all been brilliant and what a lovely caring team they are!"
  • "I have never had care before that is as professional as since TLC picked up her care package".
  • "My co-ordinator has been brilliant and has gone above and beyond helping me whilst I have been going through a difficult period in my life".
  • "Very good, I've never known a service like it".
  • "My carers have been looking after me, I don't think I would be feeling as good as I do at this time if it weren't for them, they have been wonderful".
  • "They are all absolutely wonderful and care for me like friends, relatives and sisters, they are absolutely wonderful people".
  • "My care is absolutely spot on, couldn't ask for more!"
  • "The service is champion-I've no complaints or grumbles, I have the same carers who are two of the most wonderful girls you could meet."
  • "Absolutely brilliant, carers are wonderful, I have no problems at all"
  • "The service is lovely, the girls are wonderful, very good, caring & jolly, no grumbles at all."
  • "Your service is absolutely cracking!"
  • "My carers are lovely, I love them all"
  • "Very happy, my care is perfect, the people are lovely!"
  • "We are very grateful for all of the care we have received, we can not thank you enough!
  • "Your service is very good, I've never known a service like it!"
  • "They are all brilliant, what a lovely caring team you are, fabulous"


Maple House
Maple Estate
Stocks Lane
S75 2BL
[Map and directions] 

Tel: 01226 785911
Fax: 01226 785922

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